By the China Association for Quality, car personal network, Tsinghua Automotive Engineering Research Institute jointly issued the "three quarters of 2011, China's automobile product quality and service quality complaints analysis report."

    It is reported that the third quarter of 2011, received a total of 2311 cases of car users an effective complaint. Complaints from the country more provinces, municipalities and autonomous regions, accounting for 9.5% of customer complaints in Beijing, came in fourth. Related companies, including FAW - Volkswagen, Shanghai Volkswagen, Dongfeng Honda, Dongfeng Citroen, Shanghai GM, SAIC-GM-Wuling, Chang'an Ford, Guangzhou Honda, Guangzhou Toyota, Geely Automobile, Chery Automobile and dozens of domestic automobile production enterprises, but also involve high-end BMW and other imported brands.

    Among them, the engine failed on the issue of most complaints. Abnormal noise such as engine noise, unstable idle, and during the summer wet wading cause engine flameout, and thus lead to disputes, etc. maintenance responsibility. Compared with the second quarter, as autumn temperatures drop, air-conditioning in summer heat and tire problems common complaints declined.

    Complaints for imported brands grew faster cars, and especially concentrated in high-end SUV, the engine idle speed complaints are unstable, flame, abnormal sound components, body attachment issues, and several repairs can not be completely resolved, for pieces of a long cycle and other service issues. It is worth mentioning that, compared with the second quarter of 2011, SUV models nearly double the proportion of complaints, accounting for 13.5%. According to statistics, more than 70% after the 2010 car.

    Problems in the service, users believe that the attitude problem, no longer refers only to the 4S shop or factory customer service attitude of indifference or tough, but more is that the low efficiency of its deal with the problem, not for the owners attention and positive feedback response, delay to solve and so on.

    From the car price analysis, 10 to 20 million vehicles the highest proportion of complaints, among which the car prices in 10 to 15 million joint venture brand compact car ones, questions focused on, such as tires, air-conditioning system, the brake system, body attachments and a variety of service issues.